Senior Copier Service Technician

Are you technologically minded and ready to be part of today’s digital transformation? If so, we would love to hear from you! We are looking for a Senior Copier Service Technician to join our growing team.

Premiere Business Innovations, based in Westchester County, New York since 1990, is a premium provider of business equipment, technologies and service for copiers, printers, and multi-functional machines. We are a growing, forward thinking, agile organization that has a need for individuals who will contribute their professional best and maintain our high level of customer satisfaction. We have built our reputation through long-term relationships and references. This is a great opportunity for an ambitious, disciplined, tech minded and organized individual. Premiere offers excellent benefits including 401K with match and we will provide training where needed.

Description\Job Purpose:

The Senior Copier MFP Service Representative is responsible for supervising and co-training junior staff, spearheading projects, helping define technology needs for the company, as well as, installing and maintaining MFP office equipment at customer locations. The Senior Copier MFP Service Representative monitors parts and supply inventory and ensures junior staff are appropriately maintaining their car stock. The Senior Copier MFP Service Representative must be familiar with network integration, scanning implementations, install plans and open to researching and testing new technology.

Customer Service:

Interact with internal and external customers for the purpose of determining service needs on equipment, document solutions, and ensuring a high level of customer satisfaction.

Skills/Qualifications:

Product Knowledge (Kyocera/Copystar or similar MFP equipment, HyPAS Knowledge a plus), Excellent Customer Service Skills, Professionalism, Detail Oriented, Motivation to learn new Technology, Good Communicator/Listener. Must have related experience in the industry (minimally 5-7+ years of prior field service experience as a technician working on color copiers, printers and MFPs preferred). Strong comprehension of small and large format, and color production processes; computer and LAN networking experience a plus.

A High School Diploma or GED is required and a Business school, Associate’s degree or equivalent is a plus.

Valid Driver’s License and Evidence of Insurability – This position requires a valid, driver’s license and reliable transportation with a minimum level of auto insurance coverage.

Send your resume to HR@pbi-usa.com
Premiere is an equal opportunity employer, a drug free workplace, and complies with ADA regulations as applicable.

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